2024 POSTPONEMENT & REFUND FAQ

  • To everyone who snagged pre-registrations, we want to sincerely thank you for your early support for 2024. We want to reassure you that the plan is to refund all A-Kon 33 registration purchases. We will reopen sales again once we are able to confirm our new dates.

    The A-Kon Team is still waiting (as of 5/24/2024) on final info from our Board of Investors, who control the flow of money for the con, on how and when these refunds will be issued, but we are expecting that information any day now and will be sending updates as we get them, so please remember to check your inbox!

    We understand that this delay is not ideal. It is frustrating for us as well not to have this information yet.

    We are working very hard behind the scenes to get these details as quickly as possible.

  • We are not currently offering the option to roll your tickets forward to the new dates, as we aren't currently certain when or where A-Kon 33 will be and we don't want to leave anyone hanging if there are any additional delays.

  • Normally, we are able to issue refunds immediately within two months of purchase. However, once 60 days have passed since the original purchase, the A-Kon Team loses the ability to issue refunds through the credit card processor and registration system.

    We are still waiting for confirmation on how refunds for those older purchases will be handled. However, in the past, once our Board of Investors release the money, they have had EventPower directly contact each individual to discuss the option of receiving the refund back via check, PayPal, or similar methods instead.

    As soon as we have confirmation of how it will work, we will send an update email out to everyone who is affected by this issue.

    If you are affected, you will likely be contacted via email, so please make sure to keep checking your inbox, and be aware that a response from you may be required.

  • If any of your registration contact information has changed, please email us the correct and up-to-date contact information so when the refunds are released we can get them back to you as quickly as possible.

    If possible, please include the confirmation number you received in your receipt email. If you cannot find your original email, just let us know and our team will work with you.

  • Our volunteer team is monitoring the info@a-kon.com inbox, so please feel free to reach out to us, or follow up if you want an update. We are currently running on volunteer power, and thank you for you patience as it may take a bit longer to reply than usual.

    The A-Kon Discord is also a great place to connect with our community and our volunteers to get fast updates, so please feel free to join us there as well!

 GENERAL FAQ

  • A-Kon’s hours can vary depending on the program, venue, or year. The hours below give a rough idea of when things generally open during each A-Kon.

    Always check the official schedule release for precise hours of operation and details on late-night events!

    Registration Hours of Operation:

    Thursday - 1PM - 9PM

    Friday - 9AM - 9PM

    Saturday - 9AM - 9PM

    Sunday - 9AM - 2PM

    Public Hours of Operation:

    Friday - 10AM - 2AM

    Saturday - 10AM - 2AM

    Sunday - 10AM - 6PM

    Exhibit Hall Hours of Operation:

    Friday - 10AM - 7PM

    Saturday - 10AM - 7PM

    Sunday - 10AM - 6PM

    *Select events, dances, parties, and activities may run later than the official hours.

  • The official schedule is posted about a month before the event once it is finalized and approved by our team, guest talent, and everyone else involved in the planning!

    The schedule is always evolving, so it’s good practice to double check before you arrive.

    We will typically release an online version, a downloadable/printable version, and a web app version on social media and the website when the schedule goes live.

  • Rooms book very quickly for A-Kon so this is really important information if you are planning on getting a hotel room for the con.

    A-Kon works with the city and the hotels to lock in fair room rates for each event, releasing an announcement when the event room blocks are open to book.

    It can take some time for this to happen, although they are usually released about 6 months prior to the event, and they go very quickly.

    We strongly encourage our attendees to wait until the room blocks are released before attempting to book for many reasons, primarily to protect your trip plans and wallets from unexpected increases, cancellations, or event postponements—as booking hotels can be tricky.

    We make a best effort attempt to send an early alert to those who buy early bird registrations and those who subscribe to our Discord and Email lists, and recommend signing up for them if you are on the hunt for a room.

  • Once the offical hotel room blocks are released, a “Book Your Hotel” section will be available on the website and shared on social media.

    Hotels will fill up and as they do we will attempt to update the website as quickly as possible. In the event you get there before we do and are unable to book a room at your hotel of choice, it likely means it is sold out and you should grab one quick at your second choice before it's gone too.

    Please note: After reviewing feedback from prior years, we no longer use an independant booking portal for hotels. Instead we've worked with a new partner and the hotels themselves to allow you to directly book and manage your hotel rooms instead of having to go through a centralized portal.

  • Artists produce original art, handcrafted, or self-made items for sale. Participants in our Artist Alley, share a market style space comprised of a 6' table arranged in a circular format as a sales front. This table costs much less than a dealer's or exhibit booth, but provides a smaller sales and storage area. All applicants to our Artist Alley must go through an application and peer-jury process to be accepted.

    Dealers (sometimes referred to as exhibitors) market, sell or resale manufactured goods as a business entity. Our dealers area is comprised of industry standard 10x10 booths featuring one or more sales fronts. While artists are restricted to a single space, dealers and exhibitors may acquire and/or combine multiple booths to create unique spaces fit to their business needs. As such, dealers pay a higher price for their space, but also receive a larger sales and storage area and are allowed more customization options and flexibility with their space. Dealers also go through an verification process, but, unlike Artists, they do not have to participate in a jury process.

    Dealers may not purchase space in the Artist Alley; however, artists may apply for dealer space if they believe they have grown large enough, have sufficient inventory, and can demonstrate they are ready to make the transition.

    If you are interested in more information about our Artist Alley, please check out our Artist Alley page or contact our team at artistalley@a-kon.com

    If you are interested in more information about our Dealer's Area, please contact our team at dealers@a-kon.com.

  • Yes we do! All weekend badges purchased prior to April 24th, 2023 will be mailed to the address you provided when you registered. This means that if you pre-registered prior to the cutoff and gave us a valid U.S. address, you won't need to spend a single minute waiting in a registration line or checking in to access the event.

    Please make sure the mailing and email address we have for you is correct by accessing your registration portal and updating it if you have recently moved. You are responsible for providing a correct information during registration so that your badges and credentials arrive where they are supposed to and you receive time sensitive emails and updates when we send them out.

    Changing your mailing address after the cutoff won't work. We can see when you update that information so don't try and pull one over on our customer service team. However, if you do realize you need to update your information a tad late, try emailing us at info@a-kon.com and we'll see what we can do to help.

    We are not able to mail badges to address outside of the continental U.S. or to PO BOX addresses. Registered attendees who are unable to receive their badge by mail may pick up their badges at on-site pre-registration.

  • Your registration confirmation email contains a unique link to your EventPower registration portal where you can update the contact information for your registration. The link will allow you to update your address, phone number and email address. You can also add activities to your registration from this same link.

    If you lost your registration confirmation email or need a new one, you can request another one from our website. See the "I lost my registration confirmation. How do I get another one?" question in our FAQ for instructions on how to have your confirmation resent to you.

    If you are able to login to your portal, but you aren’t able to make changes, you will need to contact us at info@a-kon.com so we can take a look at the issue.

  • Happens all the time. It's not you...we promise. You can have your registration confirmation resent by clicking HERE and doing some quick stuff.

    You can only have confirmations resent to the email address you used when you registered. If you have changed your email or lost access to it, you'll need to contact customer service.

  • You can request a refund or a transfer from our customer service team within the refund window outlined in the A-Kon Registration Policy.

    Email us at info@a-kon.com with your request and we'll help you out.

    Please make sure you send the email from the account that was used at the time you registered. Otherwise, we'll have to ask you for a bunch of information before we can help you out just to make sure the request is legit.

  • Group registration is when you register multiple badges (usually for you and your friends) and pay for them all at once. Fans do this all the time because they usually want to have the group badges (or credentials) mailed to a single individual who will hand them out onsite, they want to consolidate the payment onto one card (usually when they are part of an organization), they are a mix of adults and minors, or they want to make sure everyone in their group has the same activities and options purchased.

    To register a group, you will first go through registration for yourself, and before you check out, select 'Register Another' and you'll be able to enter the registration info for the next person in your group. If you want to receive their badge (or credentials) and confirmation, you will need to enter your mailing and email address. If you want them to receive their own badge (or credentials) and confirmation, you should enter their mailing and email address. Then select the proper registration type. Once done, you can click on 'Register Another' to add a third person, and so on; or, click on 'Save and Pay' to purchase registrations for the group.

    Please note that you will become fully responsible for any registration in your group that has your mailing or email address and will be the only person who can make changes or submit issues. You will also need to make sure you forward confirmations to your group members if you want them to have them or if you need them to update their information, activities, or other items.

  • It's pretty simple. Here's the download -

    Registrations for attendees are split between Adult and Child credentials (sometimes called badges or passes).

    Children under the age of 6 years do not require a credential to attend as long as they are accompanied by a parent or guardian who has a valid Adult registration.

    Attendees 6 to 12 years old must purchase a Child registration and be accompanied by at least one adult with responsibility over the child at all times on the premises. The supervising adult must also have a valid Adult registration as well.

    Attendees 13 to 15 years old must purchase an Adult registration; and, have a supervising adult with an Adult registration or have a valid form of identification, preferably with a photo. Examples of such include, but are not limited to, library cards and school IDs. Though attendees of this age range are not required to have an accompanying adult present, they must provide contact information for a legal parent or guardian as part of their registration.

    Attendees 16 years and older must purchase an Adult registration using a name that matches their legal, government-issued photo ID for the registration to be valid.

    For parents or guardians who aren't there to attend the event, but are there for their kids (ages 7 - 16), we have a special credential we call Parent In Tow. It functions similar to an Adult credential and is offered at a discount onsite and as part of group registration, but it requires you to accompany the corresponding child for it to grant access to any programming. Only one Parent in Tow is allowed per group registration, and it can only be requested in-person. To get one you'll need to create a group registration by registering the child first or go to Registration Exceptions with your child and we'll take care of you.

  • If activities are available when you register, you'll be prompted to add them as part of the standard registration process.

    If you purchased your registration prior to activities being released, you can purchase activities anytime after they are released via the personal registration portal link provided in your registration confirmation.

    Activities are typically added once the details are finalized and are usually made available for purchase a few months prior to A-Kon.

  • Sorry fam, but to ensure our event’s safety, anyone who wishes to attend must now register.